Hacking A Better Travel Experience – Flights

We used to use umbrellas to face the bad weather
So now we travel first class to change the forecast

– Jay-Z

Our commercial aviation system is arguably one of the most complex logistics system ever created. It effectively standardizes the movement of > 1.5M people around the US every day.

Understandably a web of processes have developed to handle the massive volume of exceptions.  We’re not just talking about technology but cultural and business process ones as well. It is a perfect environment to exploit loopholes for personal gain. Over the years I’ve learned a few things about how to get what I want, here are my 8 favorite hacks:

  1. Politeness:  Airline employees are assaulted by an endless avalanche of BS from anxious customers. They develop what I like to call the “Bureaucrat Shield” which allows them to hide behind company policy instead of confronting customers. The truth is that airline employees, especially those outside of the US, have a large amount of flexibility. I’ve been put on other airlines to get somewhere faster, had airplanes held on the ground for me, given hotel rooms to stay overnight and received a ridiculous number of unwarranted upgrades. All based on the good graces of airline employees who I went out of my way to treat politely.

    It all comes down to being overly polite so that they realize you aren’t just another angry customer to be dealt with. Put on a big smile and use “sir”, “miss” and “maam” even when things are miserable. This is the best hack there is and if you use it you’ll find yourself hearing “I’m just not able to do that, it isn’t possible with our system” far less often.

  2. Deal with people of the opposite sex: I find I get a better result when I deal with women than men and I’ve heard the opposite from my well traveled female friends. Smile, put on the charm, and if you think you can pull it off, flirt. If you are on a foreign flight, use their native tongue whenever possible, it is charming. Learning just “please” and “thank you” are not that hard.
  3. Never use face-to-face customer service: If something goes wrong you’ll end up in customer service purgatory. The face-to-face line is a disaster zone of waiting and heartache that you should avoid like the plague. Call the customer service phone number and use the frequent flier specific call-in number if you have it. I violated this rule last week and paid for it with an extra hour of waiting & an error ridden return ticket.
  4. Bring food with you: Airport food is full of fat and salt and will not help your body deal with the stress of flying. Bring healthy foods like fruits, wraps and granola bars. One of my favorite tricks is to grab a few of those small cereal boxes they have in hotel breakfasts and then get milk from the beverage service. If you are traveling to a different time zone, drink lots of water which will help your body recalibrate.
  5. Be specific about what you want: Airline employees aren’t usually creative, so tell them exactly what you want and in situations where a creative solution can be helpful, make your thoughts known. You want upgrades to first class, ask for them. You want them to put you in empty rows even if it is farther back in the plane, let them know. Willing to fly through a different city or take a layover in a cool city you’ve been wanting to visit, offer them those options.
  6. Use Tripit, Flightview & MobileDay: These apps will keep you organized and efficient on the road. Tripit organizes all of your travel logistics in one easy to view itinerary. Flightview keeps you updated on the status of your flight and any other flights you are waiting for. MobileDay gives you one-click dial-in for conference calls so you don’t need to memorize access codes when you are running between flights.
  7. Keep frequent flyer numbers in a note on your phone: I keep a password protected “wallet” note with frequent flyer numbers in it. Most of the younger readers probably already do this.
  8. Keep notes for the places you visit: Whenever I tell people where I’m going they inevitably tell me all the great off-the-beaten track places and things to do. I keep notes for each city on my phone and just take noties whenever I talk to people. You’ll also get a huge amount of information to share when people ask you about places you’ve been and things to do.

Have some priceless hacks, put them in the comments.

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Hacking A Better Travel Experience – Flights

The 7 rap rhymes that every entrepreneur should know.

I love listening to rap and hip-hop. The beats are great and the lyrics, while crude, often speak to the entrepreneurial “make something of yourself” story line that I admire. Clearly this isn’t true about all rap artists, and I actually have a problem with a lot of newer mainstream work, but this is certainly true about my old favorites like the Notorious B.I.G and 2Pac.  Yesterday was the anniversary of 2Pac’s death, so it seems like a good time to pull out some insights from a few of my favorite rap lyrics.

1. Mo money, mo problems (Notorious B.I.G.) – The idea that money equals success is very ingrained in the American psyche. Biggie understood, and spoke often, about the differences he felt between his impoverished upbringing and more recent wealth. It is clear that issues of loneliness, trust of others and freedom of movement were among the downsides of having money.  He is not saying greed isn’t good, but he is cautioning about allowing success to change the person that you are and that got you that success in the first place. Listen to this line

2. I don’t mean to sound sleazy, but tease me, I don’t want it if it’s that easy (2Pac) – For many of us, the feeling of accomplishment comes from stretching ourselves. This is as true when doing an alpine ascent as it is when building a business. Being an entrepreneur, or hustler in rap parlance, means that nothing is handed to to you on a silver platter. It does take hard work, risk and resilience to succeed but that is what makes the ultimate success so sweet. Listen to this line

3. Now I can let these dream killers kill my self esteem-or use my arrogance as steam to power my dreams (Kanye West) – There is nothing that puts me in overdrive like someone telling me that I can’t do something. Knowing your strengths, weaknesses, and being confident enough to take the big swings when it feels right is important. Listen to this line

4. No man alive has ever witnessed struggles I survived (2pac) – This one has special meaning to me. Whenever I hear this line, I think of my grandparents who both survived Auschwitz. If they can make it through that hell, rebuild their lives and raise two successful children, what everyday obstacles can’t I get through? The thought of my grandfather’s smiling face is quite literally the image I concentrate on when I’m trying to overcome large obstacles like a mountain peak or calm down before an important presentation. Listen to this line

5. Will Smith don’t got to cuss in his raps to sell records – well I do, so f*** him and f*** you too (Eminem) – It sounds crude, but it has a good point. Every brand has its own target market. It’s better to be true to your core fans and personality than try to be everything to everybody. Listen to this line

6. Don’t speak to fools, they scorn the wisdom of your words (NAS) – I include this lyric because I actually think NAS is wrong. The fact is that smart people are the ones who are listening. Even “fools” have valuable information to share; you just need to listen hard enough.

7. Stay far from timid, only make moves when your heart’s in it, and live the phrase “the sky’s the limit” (Notorious B.I.G) – How many people never take a risk to achieve their dreams? The best entrepreneurs, like the best poker players, understand when to put all the chips on the table. Listen to this line

The rappers that I’ve mentioned above are entrepreneurs and their stories of overcoming adversity, believing in themselves and taking big swings are lessons many of us can learn from.  While they grew up under different conditions, the concepts, the motivations, and the passions are the same. Do you have any favorite lines?  Use the comment box to share them with us.

The 7 rap rhymes that every entrepreneur should know.